The health and safety of Australians overseas is our highest priority. Due to the COVID-19 pandemic, anyone requiring consular assistance is required to book an appointment. Our ability to provide some services may be limited. We will continue to prioritise consular services to those in genuine need.
For urgent consular and passport assistance the Australian Embassy can be contacted via email: [email protected] or on +263 772 129 260 or +263 242 85323555
If you need urgent assistance outside of normal working hours, please contact our Consular emergency Centre,Canberra (Australia): +61 2 6261 3305.
Welcome to The Australian Embassy Website
Welcome to the Australian Embassy in Harare. We hope you find this website useful and informative. We welcome Australians living in the area to contact the Embassy about our regular social events on [email protected]. You can also follow the Embassy on Twitter @AusEmbZim and on Facebook Australian Embassy, Zimbabwe
The Australian Embassy in Harare represents the people and Government of Australia in the countries of:
Important changes to Smart Traveller
Important chnages to Smart Traveller are coming. Our new Smartraveller website will be launched in November. It will include a simpler system for getting travel advice updates and a new approach to registration.
Travellers have told us what they want most from Smartraveller is timely travel advice. We’ve listened, and we’re working on a subscription service that will deliver the latest updates to your inbox and SMS critical alerts in a crisis.
As part of the update we no longer ask Australians to register their travel before departure.
From November, Smartraveller’s registration system will activate only when there’s a crisis overseas.
The service we provide to Australians in difficulty overseas is not changing.
You’re still welcome to register your travel with Smartraveller until November.
As always, we encourage Australians overseas to stay in touch with friends and family and let them know you’re safe.
If you need immediate assistance, you can call the Consular Emergency Centre on +61 2 6261 33051300 555 135 from within Australia.from overseas or
To read more about changes to Smart Traveller, please click here.
Click here for Smart Traveller Relaunch Frequently Asked Questions (FAQs)
For more information on the changes, visit Smartraveller.gov.au/changes
Changes to Australian biometric collection services in Zimbabwe
The Australian Biometric Collection Centre (ABCC) in Harare is moving on 10 June 2019.
The move is part of a number of service delivery improvements in Zimbabwe. The location of the new ABCC is:
Australian Biometrics Collection Centre
Celestial Park, Unit 6, Ground Floor
The ABCC will offer convenient access to the Department’s services, including:
- Collection of biometrics
- Telephone contact centre
- Online appointment booking service
Optional services provided by the ABCC for an additional service fee include:
- Assisted online lodgement services
Submitting your biometrics at the ABCC
Applicants will need to make an appointment at the ABCC to have their biometrics collected. Appointments can be booked through the VFS Global website: www.vfsglobal.com/australia/zimbabwe or over the telephone on: +263 8644 041
Applicants will need to bring their original passport to the appointment and the biometrics requirement letter from the Department of Home Affairs, which contains the Visa Lodgement Number (VLN).
Biometrics will be collected using a quick, discreet and non-intrusive process that captures a facial image with a digital camera and a 10-digit fingerprint scan with a digital finger scanner.
A Service Fee will be payable to VFS Global for the collection of your biometrics.
Visa application processing
Visa applications will continue to be assessed and decided by the Australian High Commission in Pretoria. Staff at the ABCC have no involvement in the decision-making process or knowledge of the application outcome.
For more information about submitting your biometrics see:
For more information about the biometrics program see:
Changes to Visa application process
From Monday 2 July 2018, the Australian Visa Application Centre (AVAC) in Harare, Zimbabwe will become an Australian Biometric Collection Centre (ABCC). You will no longer be able to lodge a paper visa application for Australia at this centre in Harare, and are advised to submit your visa application via ImmiAccount.
The Harare ABCC will serve two primary functions:
- Collection of biometrics (photograph and fingerprints) from Australian visa applicants requested in writing to provide them; and
- Information services for pre-lodgement enquiries through the VFS Global contact call centre on +263 8644 041 142
If you are unable to lodge online, or are required to lodge a paper application, then you must courier your application to the Service Delivery Partner VFS Global in Pretoria, South Africa. Please note this option will also incur a service fee payable to VFS Global.
Please note you are required to book an appointment to provide biometrics which can be done through the VFS Global website. Walk-in appointments will not be accepted.
For more information about Australian Visa and Citizenship, please refer to: Individuals and Travellers
All Australians travelling overseas, whether for tourism or business or for short or long stays, are encouraged to register with Smart Traveller, with the Department of Foreign Affairs and Trade.
The Department of Foreign Affairs and Trade - Australian Aid has offices at the embassy. Visit the Development Cooperation page for more information.
Direct Aid Program supports disability inclusion in Bulawayo
By Inez Hussey and Nora de Roon Hertoge
At the King George VI Centre (KGVI) in Bulawayo, Zimbabwe 75 per cent of the children are disabled. The centre works towards inclusion, encouraging interaction in play and afternoon activities between abled and disabled children. It is not easy catering for so many differently abled children, and it is particularly difficult at playtime where often many disabled children miss out on the fun.
Now with thanks to the Australian Embassy’s Direct Aid Program, KGVI has been able to build a new playground suitable for both disabled and non-disabled children by offering play equipment for all abilities.