Services for Australians Overseas
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can now also subscribe to the new SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
The Australian Embassy in Zimbabwe can provide consular support to Australian citizens in Zimbabwe, Malawi, Zambia and The Democratic Republic of Congo within limits.
In case of emergency
If you are an Australian citizen in distress and requiring assistance in Zimbabwe, you can telephone the Australian Embassy or for after business hours assistance, the 24hr Consular Emergency Centre (CEC) in Canberra.
- Australian Embassy on +263 (0) 4 853 235 55 – please just follow the prompts and you will be connected with the 24 hour Consular Emergency Centre in Canberra – local call
- Consular Emergency Centre in Canberra on + 61 2 6261 3305 – international call
In countries to which the Australian Embassy is accredited but not resident (Zambia, DRC and Malawi), other missions or individuals listed below can provide consular assistance for Australian citizens or you can contact the Consular Emergency Centre and they will either assist you directly or put you in contact with a consular officer in Zimbabwe.
Malawi and Zambia
If you are in Malawi or Zambia, please view the Honorary Consulates page for updated information on the Honorary consulates in relevant countries.
Travel advice for Malawi
Travel advice for Zambia
Democratic Republic of Congo and Republic of Congo
If you are in the Democratic Republic of Congo or the Republic of Congo, please contact the Canadian Embassy in Kinshasa.
Travel advice for the Democratic Republic of Congo
Travel advice related information for the Republic of Congo
Travel information for Australians
Get the latest travel advisories and other traveller hints from the Department of Foreign Affairs and Trade
Please be aware that when you travel overseas you are required to obey the local laws and regulations. Being Australian does not exempt you from local laws, whether they relate to drugs or other matters.
If you encounter serious problems while you are abroad, you should seek assistance or advice from a consular official at the nearest Australian Mission. There are limits to the services Australian Consuls can provide and what assistance they can give you
Visa information for Australians
Please help the Australian Government improve its new Digital Assistant online chat for Visa and citizenship enquiries
We are currently trialling a new Digital Assistant online chat that will make it easier and faster to find answers to Australian visa and citizenship questions.
The Digital Assistant trial will be available on the Australian Government’s Immigration and Citizenship website pages (https://immi.homeaffairs.gov.au) for approximately three months.
We are asking for your help to improve the Digital Assistant by using it as much as possible throughout the trial for your Australian visa and citizenship questions, and sending any feedback you have on the Digital Assistant. Feedback can be provided by clicking on the blue feedback tab at the bottom of the screen.
You can open the Australian Visa and Citizenship Digital Assistant by clicking on the ‘Digital Assistant’ orange tab located at the bottom right hand side of the screen on our Immigration and Citizenship webpages.
For more information on our trial Digital Assistant go to www.homeaffairs.gov.au
The issue of visas to Australian travellers is a matter for the government of the country to be visited. Visa fees and requirements may change with little or no notice. Visa information for Australians wishing to travel to Zimbabwe, Zambia, Malawi or the DRC should therefore be obtained from the relevant authorities directly.
Changes in consular desk opening times and new online booking system introduced
Please be advised that from 1 November 2016, passport application interviews and notarial services at the Embassy in Harare are offered by appointment only. Please visit the online appointment booking page.
Please note that fees are subject to change at the beginning of each month. We are pleased to advise that the Embassy offers the use of an electronic point of sale machine for payment of relevant fees. From 1 January 2019 fees are payable in USD cash or international credit/ debit card.
Passport applicants are advised that the turnaround time for procession full validity passports is now three weeks this is to cover processing, handling and delivery.
NOTE: AUSTRALIAN PASSPORT CHANGES
1 December 2017:
From 1 December 2017 the 66-page frequent traveller passport will be discontinued. Demand has fallen sharply, as more countries issue electronic visas and stop using border stamps.
Existing 66-page passports will remain valid until they expire, but you won’t be able to apply for a new one after 30 November 2017.
If your passport has filled up but won’t expire for more than two years, you can pay less for a 34-page ‘replacement passport’ that covers the remaining validity of your old passport.
Until 31 December 2017, the fee for a 34-page passport with 10 years’ validity is USD 290. The fee for a 34-page replacement passport (with the same expiry date as your old passport) is USD133.
1 January 2016:
In accordance with the Australian Passports (Application Fees) Determination 2015, Australian travel document fees will increase as of 1 January 2016. Please make enquiries with the Australian Embassy in Harare for the latest fee information ([email protected]).
From 1 January 2016, 16 and 17 year old applicants will be issued with ten-year validity passports. These applicants must be accompanied by a person with parental responsibility to lodge their application in person (mail and courier applications are unable to be accepted).
Frequent traveller passports for children (under 18 years) and persons aged 75 years and over are no longer available.
1 July 2015:
From 1 July 2015 all Australian citizens must lodge their passport application in person. We are not able to accept applications by mail or courier. This helps us to protect you, by protecting the security and integrity of your Australian passport. Please contact us for further advice or to make an appointment to lodge your application.
Please note that child applications should be lodged in person by a parent or person with parental responsibility for the child. The parent or person lodging the application is not required to be an Australian citizen, but will need to bring photographic proof of their own identity to the appointment.
From 1 July 2015, an Overseas Application Fee will be applied to passport applications lodged outside of Australia. The fee for adult applications (including senior) will be US$78 and US$39 for minors in financial year 2015-16. The fee will not apply to emergency passport applications as the validity of these documents is limited.
On-line registration for Australians overseas
We encourage use of this online registration service by Australians planning to reside overseas for extended periods, and those travelling to locations where there are security risks.
More information for Australians overseas
A gateway to information about Australian benefits, payments and services
Returning to Australia
Information for current and former Australian residents returning or moving back to Australia