Jobs at the Embassy

Vacancy:  Consular and Passports Officer

Closing date for applications is Monday 11 August 2025, 08:00am (Harare time). 

🌟 Join Our Team as a Consular and Passports Officer🌟

Are you a highly skilled professional with a passion for delivering exceptional client services? Do you thrive in a fast-paced, detail-oriented environment?

The Department of Foreign Affairs and Trade (DFAT) at the Embassy of Australia in Harare is inviting applications for a Consular and Passports Officer to provide high-quality consular, passport, and notarial services to Australian citizens in Zimbabwe and other countries of accreditation

Consular & Passports Officer

Under the general direction of the Consul, the Consular & Passports Officer plays a lead role in providing consular assistance, processing passport applications and delivering notarial services to Australians in Zimbabwe, Zambia, Malawi, the Democratic Republic of the Congo and the Republic of Congo. The candidate will play a key role in managing sensitive client interactions with professionalism, empathy, and discretion.  

Our ideal candidate must have demonstrated senior level experience working in client services or a similar area.  Must possess excellent communication skills, high attention to detail and strong problem-solving abilities. Prior experience in consular and passport services an advantage

Click here for a Position Description (PD) that sets out the duties and requirements of the position.

 How to Apply

For an application to be ELIGIBLE and therefore considered for the role, it must be written in English and include the following:

1. Resume (CV) (maximum of two A4 pages) outlining previous relevant work experience. Please include the names and contact details (phone number and email addresses) of three referees in the resume. One referee should be your current supervisor.
2. A one-page pitch that demonstrates your skills, knowledge, experience, and qualifications and their applicability to this role. In developing your pitch, you should address how you meet the requirements of the position description. Provide examples to demonstrate your capabilities. In developing your pitch, you should address how you meet the following requirements of position:
   1. Demonstrated senior level experience working in client services or a similar area
   2. Excellent communication skills including the ability to communicate professionally and sensitively with difficult or distressed clients
   3. Strong organisational skills, with an ability to work under pressure, problem solve and apply judgement to meet tight deadlines and achieve results
   4. Experience in interpreting and applying legislation, policy and guidelines to complex situations
   5. Demonstrated ability to be discrete and maintain confidentiality.

Please send your application in MS Word or PDF format to [email protected]. Links to/or files shared by OneDrive, Google Drive, Dropbox, or any other external repository location will not be considered. Please use the following the email subject heading ‘Application for LE4 Consular & Passports Officer – [insert first name and last name]’. Do not attach copies of education qualifications.

Enquiries regarding the position may be directed to Human Resources at [email protected]

Contract Conditions

Employment will be subject to satisfactory medical and police/security checks. The actual start date will be confirmed following the outcome of the police checks, which will be carried out in Zimbabwe as well as any country where the successful candidate is a citizen or where the successful candidate has resided for 6 months or more in the past 5 years. Please note that costs for a police check in any country other than Zimbabwe must be met by the successful candidate.

Candidates must be eligible to work in Zimbabwe.

Please note that only ELIGIBLE applications will be considered, and only short-listed candidates will be contacted for interview and on request provided with feedback on their application.

A merit list will be developed that may be drawn upon to fill future vacancies at the same level.